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Micro Focus

(August 2017) With the merger between GWAVA Inc. and Micro Focus, support information is being moved to the Micro Focus system.

KnowledgeBase articles are no longer being created here but at Micro Focus Support and Service

Online Documentation is in process of being moved.

Support Services

Click here to view all of the services GWAVA Support provides its customers: GWAVA Support Program

Support Cases

You can contact our support engineers and create a support case through email or by telephone.

Email

When the issue is not urgent or time sensitive, email us at support@GWAVA.com. A support engineer will contact you within 24 hours.

When emailing us, please include the following:

  • Your phone number
  • Product and product version.
  • Pertinent details about your environment.
For example, if using Retain, specify the OS/version it is running on, message system/version you are archiving, etc.
  • Describe the issue and provide as many details about it as possible, including any errors you are seeing.

Telephone

U.S. Support Office
+1-801-437-5678
Monday - Friday
*9:00 AM - 5:00 PM Eastern Time
APAC Support Office
Australia: 1800 631 733
India: +91 80 4002 2990
Rest of APAC: 00 80080080045 or 001 80080080045
Monday - Friday
**10:30 AM - 7:00 PM AEST
EMEA Support Office
+49 2561 893 3970
Monday - Friday
8:30 AM - 5:00 PM Central European Time
*After hours support (24 x 7 x 365) is available only through Annual Support Agreements calling the main U.S. support office number. Please note calls received outside of standard support center hours will be forwarded to an on-call engineer and best efforts will be made to answer / action the call. If an on-call engineer is not immediately available, the customer will be asked to leave a voice mail with a call-back number. The customer will be contacted within 30 minutes.
**For after hours support for the APAC region:
Monday - Friday
5:00 PM - 1:00 AM: Contact the EMEA Support Center
1:00 AM - 9:00 AM: Contact the Americas Support Center
Weekends
Contact the Americas Support Center

License Issues

For all licensing questions or issues please contact GWAVA Licensing.

Phone: +1-866-GO-GWAVA (1-866-464-9282) or +1-514-612-6060 (Montreal number)
Email: licensing@GWAVA.com
Website: Create and Download a License File

Support Tools

Start a Remote Session

View Support Cases

Click on one of the products listed in the left-hand navigation pane to expand it. You'll see several helpful tools, including:

  • Knowledgebase
  • Change Notices
  • Patches
  • and more


Personal tools