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folder 01-Overview (10)
Articles that provide help in understanding how Retain works for customers/partners new to our product. This will help the reader better use this knowledgebase.
folder 02-Installation / Upgrade (41)
Articles on installation, upgrade, licensing, and configuration of Retain.
folder 03-Exchange / O365 (31)
Articles on setting up and troubleshooting archiving of Exchange on prem and O365/Exchange Online systems.
folder 04-Google Apps (11)
Articles on setting up and troubleshooting archiving of Gmail systems.
folder 05-GroupWise (21)
Articles on setting up and troubleshooting archiving of GroupWise systems.
folder 06-Other Data Sources
Articles on setting up and troubleshooting archiving of other data sources (Retain modules): Blackberry, CellTrust, mobile, social messaging, etc.
folder 07-Retain System (1)
Articles not specific to a data source for archiving: Retain administration (outside of archiving), Moving Retain, storage, indexing, database issues, etc.
folder 08-Mailbox (6)
Articles on how to use the Retain mailbox or solve issues in within it: SEARCHING, exporting to PDF, tagging, restoring messages, printing, etc.
folder 09-Import / Export Tools
Articles on three tools general to Retain and not specific to any email system or data source: Publisher/Viewer, PST Importer, and the Netmail Migrator.
folder 10-Deletion Management (6)
Articles on the Deletion Management feature of Retain, which empowers customers to set and/or follow retention policies.
folder 11-Logging (19)
Articles on Retain's logging.

Showing: 1-12 of 12  
document How to Upload Logs to Support's FTP Server
Applies to: All GWAVA Products (Blueprint, Guinevere, GWAVA, GWAVIX, Redline, Reload, Retain, Reveal, Vertigo, and WASP) Issue/Question: How do...
rating 17 Apr, 2017 Views: 3056 Comments: 0
document Retain Install Guide
Applies to: Retain Issue/Question: How to Install Retain Resolution: Overview of an Install: Install Web...
Not rated 07 Dec, 2016 Views: 1117 Comments: 0
document Field Test Files
Important Things to Remember: You are responsible for your data. We also have a product for backing up Retain now. Test this in your lab before...
Not rated 10 Feb, 2017 Views: 3468 Comments: 0
document Leveraging the Google Search Engine for KB Article Searches
Applies to: All GWAVA Products Google Search Engine Issue/Question: Sometimes I am unable to find the knowledgebase article that I am looking...
rating 26 Jan, 2016 Views: 1107 Comments: 0
document Backing Up Retain
Applies To: Retain 3.x, 4.x NOTE: You may want to consider GWAVA's "" backup solution. Issue/Question: I want to back up Retain.  What...
rating 20 Sep, 2016 Views: 6551 Comments: 0
document Retain Planning and Design Best Practices
Applies to: Retain Issue/Question: I am planning my Retain system prior to installing it, are there some best practices I should...
Not rated 13 Oct, 2016 Views: 4676 Comments: 0
document Where Have My Retain Tools Gone?
Applies to: Retain 4.0 Issue/Question: Where have all the Retain tools gone?  They used to be found under the installation directory...
Not rated 07 Sep, 2016 Views: 699 Comments: 0
document Understanding GWAVA Retain Created, Delivered and Stored Dates
Applies to: Retain (all versions) Issue/Question: When exporing mail from Retain to a PDF file, what do the fields that read Created, Delivered...
Not rated 09 Jan, 2017 Views: 340 Comments: 0
document How to configure GWAVA 7 to accept alias addresses / proxyAddresses
Applies to: GWAVA 7 SMTP interface Microsoft Exchange Issue/Question: GWAVA is configured to use LDAP for recipient validation. If a mail is...
rating 12 Dec, 2016 Views: 301 Comments: 0
document Failure to acquire Enterprise DB Connection
Applies to: Retain Issue/Question:   If you are experiencing an error during the first Setup of Retain when using a...
Not rated 02 Feb, 2017 Views: 270 Comments: 0
document Software Change Notice - GWAVA 7 Revision 49, (27 JUN 2016)
Script to set the timezone for the server During authenticate user we will check for a whitelist or blacklist for the user's organizational...
Not rated 06 Feb, 2017 Views: 349 Comments: 0
document Archive job error: java.sql.SQLException: The user specified as a definer ('root'@'%') does not exist
DISCLAIMER: This knowledgebase (KB) article is provided for informational purposes only and as a courtesy service to you, our customer. GWAVA...
Not rated 13 Oct, 2016 Views: 535 Comments: 0