Limit Search by Category:     Advanced search
Browse by category:

folder AVeraSYS (2)
folder Guinevere (1)
folder GWAVA
folder GWAVA 3
This version is no longer supported.
folder GWAVIX (1)
folder ModusGate (8)
folder MTK (7)
Migration Toolkit knowledgebase articles
folder Redline (1)
folder Reload (3)
folder Reload for Retain (2)
folder Retain (12)
folder Retain for BlackBerry (1)
folder Reveal (2)
folder Vertigo (3)
folder WASP (2)

Most viewed
document How to discover the EWS URL for O365
Applies To: Migration Toolkit Exchange/O365 Problem\Question: I do not know the Autodiscover address for my system. Can the toolkit show...
rating 08 Sep, 2016 Views: 17778 Comments: 0
document How to Configure Exchange to Allow AUTH LOGIN to work
Applies To: Gwava 5, 6 SMTP Scanner Problem/Question: What are the steps to configure Microsoft Exchange to allow QMS...
Not rated 06 Jul, 2016 Views: 17702 Comments: 0
document Quarantine Database is Malformed, or Missing Messages. Rebuild QMS Without Mail Flow Interruption.
Applies to: GWAVA 4 / 5 / 6 Linux OES, SLES 9.3, SLES 10.x, SLES 11.x Windows Server 2003, 2008, 2012 NetWare 6.5.x, 6.0.x, 5.1.x SQLite...
rating 06 Jul, 2016 Views: 15868 Comments: 0
document How to Update GWAVA 4
Applies To: GWAVA 4 (Netware and Linux) Question: How do you update GWAVA 4 for Linux and Netware Resolution: To update GWAVA 4 follow...
rating 27 Sep, 2012 Views: 13076 Comments: 0
document Implementing Reload For the First Time - Here's Some Good Help
rating 02 Aug, 2017 Views: 10940 Comments: 0
document How to check the status of the Exchange Impersonation User
Applies to: Retain 3.x Exchange Module Problem/Question: The logs say that the user does not have rights to access the email box. ...
Not rated 11 Dec, 2015 Views: 10062 Comments: 0
document QMS Log Showing Malformed Database, or File is Encrypted or is Not in Database
Applies to: GWAVA 4 NETWARE 6.5, 6, 5.1 LINUX OES, SLES9.3, SLES10.x (this info is forth-coming) Problem/Question: No mail in Quarantine back...
rating 09 Feb, 2012 Views: 9771 Comments: 0
document Reload Readme
/opt/beginfinite/reload/setup/readme.tx   [ Use the UP, DOWN, Right, Left arrows to see all Help info. ] VERY IMPORTANT...
Not rated 13 Jan, 2010 Views: 8709 Comments: 0
document GroupWise Message Flow With GWAVA GWIA Scanner
Applies to: GWAVA GWIA Interface Problem/Question: How does the mailflow work with a GWAVA GWIA Scanner?
rating 24 Apr, 2014 Views: 7824 Comments: 0
document Ports to Have Open for GWAVA
Applies To: GWAVA 4 (all builds) on Netware and Linux Problem/Question: What TCP/IP ports does GWAVA use? Resolution: Here is a list of...
rating 17 Oct, 2013 Views: 7713 Comments: 0
document What is IP Reputation?
Applies to: GWAVA 4 117+ Problem/Question: What is IP Reputation? How does IP reputation determine what to do with a...
rating 27 Apr, 2011 Views: 7604 Comments: 0
document Sender ID (PRA) Not Permitted blocking messages
Applies To: GWAVA Issue: Outbound mail is getting rejected by Microsoft servers. The return code is "550 5.7.1 Sender ID (PRA) Not...
Not rated 07 May, 2014 Views: 7555 Comments: 0
document Upgrade to QMS2 how-to/troubleshooting guide
Applies To: GWAVA 4 on NW or Linux (build 103+) Problem/Question: How do I update to QMS2? Resolution: 1) Obtain the necessary QMS2...
rating 06 Jul, 2016 Views: 7253 Comments: 0
document GWAVA 4 Commands for Netware
Applies to: GWAVA 4 for Netware (all builds) Problem/Question: What GWAVA 4 commands can be run from the system console? ...
rating 17 Oct, 2013 Views: 7209 Comments: 0
document Preventing backscatter (mailer-daemon and postmaster spam)
Not rated 27 Apr, 2011 Views: 7092 Comments: 0
Recent articles
document EMERGENCY PRODUCT UPDATE - High CPU Utilization and Spawning Bash Commands
Applies To:  GroupWise Disaster Recovery (Reload) 510130 - 510150 Question/Issue:  High CPU utilization on the server, or...
rating 03 Aug, 2017 Views: 176 Comments: 0
document Software Change Notice - Secure Gateway Revision 280 (27 JULY 2017)
Replaced a GWAVA reference with Secure Gateway in tracker clientsettings.php (CheckSessionTimeout) GWAV-1926 - Fix node settings being...
Not rated 01 Aug, 2017 Views: 29 Comments: 0
document IP Addresses to allow mail from
Applies To: Secure Gateway Cloude Service Problem/Question: What are the IP addresses that will send E-mail to my SMTP Server? ...
Not rated 10 Jul, 2017 Views: 66 Comments: 0
document How to relay outbound mail mail through the Secure Gateway Cloud
Applies To: Secure Gateway Cloud Problem/Question: How do you route outbound mail through the Secure Gateway Cloud? Resolution: ...
Not rated 07 Jul, 2017 Views: 60 Comments: 0
document How to allow SPF to pass when using the Secure Gateway Relay server
Applies To: Secure Gateway Cloud Problem/Question: After switching to the Secure Gateway Relay Server, outbound mail is getting rejected...
Not rated 06 Jul, 2017 Views: 63 Comments: 0
document Software Change Notice - Secure Gateway Revision 245 (29 JUNE 2017)
GWAV-1881 - Changed the query to determine server to use for the Message Tracker UI. GWAV-1883 - Added code to prevent messages with "special...
Not rated 30 Jun, 2017 Views: 89 Comments: 0
document Update from 3.x to 4.x Index Space Warning
Applies to: Retain 4.0 and later after updating from 3.x Issue/Question: When attempting to update my indexes Retain gives an error about not...
Not rated 06 Jun, 2017 Views: 111 Comments: 0
document Software Change Notice - GWAVA 7 Revision 215 (25 MAY 2017)
GWAV-1848 - Fix potential QMS startup crash when queued items are waiting to be processed GWAV-1852 - Add logging on completion of filters ...
Not rated 25 May, 2017 Views: 146 Comments: 0
document Software Change Notice - GWAVA 7 Revision 200 (27 APR 2017)
Fix custom user digest setting not displaying correctly when set to EXCLUDED Fix qms prune data/info options not displaying the correct state...
Not rated 27 Apr, 2017 Views: 220 Comments: 0
document Micro Focus Filr Support in Retain
Applies to: Retain 4.x GroupWiser 2014 R2 Micro Focus Filr Issue/Question: Does Retain archive Filr links in GroupWise messages? ...
Not rated 21 Apr, 2017 Views: 494 Comments: 0
document How to Block Spoofed Email, in GWAVA 7 That Looks Like it is From our Domain, if SPF isn't an Option?
Applies To: GWAVA 7 Issue: How can I block spoofed email that looks like it is from our domain? SPF isn't working on these since the Return Path...
Not rated 30 Mar, 2017 Views: 287 Comments: 0
document Software Change Notice - GWAVA 7 Revision 189 (30 MAR 2017)
Fix issue with HTTP upload process mapping source data type to incorrect method Fix HTML signature populating TEXT signature in UI when...
Not rated 30 Mar, 2017 Views: 243 Comments: 0
document When upgrading from Retain 2.6.2 to Retain, the migration seems to stall
Applies to: Retain 2.6.2 to upgrade/migration MySQL DB Issue: When the migrator goes to insert into the t_message_recipients on...
Not rated 14 Mar, 2017 Views: 314 Comments: 0
document Retain Release Notes
Retain has been officially released to the general public. Reference the  page linked under the Retain navigation menu on...
Not rated 28 Feb, 2017 Views: 448 Comments: 0
document Software Change Notice - GWAVA 7 Revision 165 (24 FEB 2017)
GWAV-1240 - Message tag docs GWAV-1772 - Update to Cyren AVSDK 5.4.30-r1 GWAV-1589 - QMS control service GWAV-1779 - Update to latest...
Not rated 24 Feb, 2017 Views: 310 Comments: 0