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 Status bar already show 0% 
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Joined: Sun May 16, 2010 12:21 am
Posts: 28
Post Status bar already show 0%
Please support to explain why Status bar for GWIA already show 0%. The agent is running fine and redline can getting data from the agent.


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Tue Apr 19, 2011 3:36 am
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Joined: Fri Jul 21, 2006 2:54 pm
Posts: 311
Post Re: Status bar already show 0%
Hello,
Looking at the screenshot you sent it the icon with the yellow dash means it is not running, or is currently down, which is why it is showing 0%. Try restarting the Redline agent and see if the icon changes to green.

Thank you.


Tue Apr 19, 2011 9:44 am
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Joined: Sun May 16, 2010 12:21 am
Posts: 28
Post Re: Status bar already show 0%
I tried to restart the agent but still show yellow dash and 0%. Checked the agent & web agent is running. How redline to detect the status ?

Other, the redline agent (not center) is same issue of the status.

Any advise...


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Wed Apr 20, 2011 5:33 am
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Joined: Fri Jul 21, 2006 2:54 pm
Posts: 311
Post Re: Status bar already show 0%
Keith,
Redline does not collect the uptime data from GroupWise. It uses it's own method to report the uptime.
We may need to take a look at the log files to determine if there is something wrong. I would recommend contacting support and sending the Redline Agent log (in diagnostic logging) and see what is going on.

Thank you.


Fri Apr 29, 2011 11:53 am
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