I'd hope that we're doing better than just giving warm fuzzies on occasion, and we do actually appreciate feedback. I know that there was something sent on to development for an improvement on the statistics and monitoring available in the GWAVA scanner service, hopefully that'll be incorporated soon. If it's for another product (Reload, Retain, Redline, etc.) I haven't heard of any requests but that can certainly be put in.
I'm not sure why the Announcements and patches section haven't had updates for such a long time, I'll see if I can find anything out on that. We do have some patch notes if you're interested: http://support.gwava.com/wiki/index.php/Gwava/4/SCN
Also some things pop up on www.gwava.com
on occasion too.
Sorry your experience hasn't been great so far, let's see if we can turn that around.