FAQSearchLoginRegister
It is currently Wed Mar 29, 2017 1:14 am

All times are UTC - 7 hours [ DST ]




Post new topic Reply to topic  [ 5 posts ] 
 Reporting fails 
Author Message

Joined: Thu Jan 21, 2016 12:01 pm
Posts: 9
Post Reporting fails
No detailed information are listed on the Home reporting page when a job is selected. Consequently there are no information in any Job Mailbox Summary report.
Server Utilization reports are running OK.


Mon Dec 12, 2016 2:22 am
Profile E-mail

Joined: Wed Apr 06, 2016 9:13 am
Posts: 4
Post Re: Reporting fails
We have seen this before. I would recommend upgrading. What version of Retain are you currently running? We currently have version 4.0.3.1 and version 4.1 is due out any day.


Tue Jan 17, 2017 8:35 am
Profile E-mail

Joined: Thu Jan 21, 2016 12:01 pm
Posts: 9
Post Re: Reporting fails
I have upgraded yestarday to brand new version (4.1.0.0) - no changes.


Thu Jan 26, 2017 1:18 am
Profile E-mail

Joined: Wed Apr 06, 2016 9:13 am
Posts: 4
Post Re: Reporting fails
Are you clicking on "Reporting" under "Overview" of the main menu of Retain? If so, do you have Reporting and Monitoring configured? Click on "Reporting and Monitoring" under configuration, on the main Retain menu and verify that this has been configured. Once it has been configured you should be able to click on "Reporting" and it should bring up a window that lists the job names. Click on a job name and it should bring up a job history. If these are not populating, verify that your jobs are running.


Mon Feb 06, 2017 9:59 am
Profile E-mail

Joined: Thu Mar 11, 2010 11:38 am
Posts: 244
Post Re: Reporting fails
If Perrym's response hasn't helped you yet probably time to call into support.


Mon Feb 06, 2017 2:07 pm
Profile E-mail
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC - 7 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB © phpBB Group.
Designed by Vjacheslav Trushkin for Free Forums/DivisionCore.